easyJet Car Rental

I booked and paid for a 2-week car rental from EasyJet car hire at Malaga airport beginning on 19 February until 5 March. When we arrived at the airport, we struggled to find the Gold Car desk.

We eventually found it in the basement. Once we got to the desk after a long wait, I was told that there was a significant delay because the cars were not clean. One poor customer had waited 3 hours for his pre-booked car.
The lady went through all the paperwork with me then told me that I didn't have any car insurance. I tried to open the email confirmation from EasyJet Car Hire, which I thought mentioned that I had bought insurance.

However, as we were underground in the airport, I could not get any signal at all on my phone to open anything. The lady at the desk told me in broken English that she was certain I didn't have insurance. She would not let me take the car unless I bought insurance from her, which cost over 400 euros. As my holiday accommodation is very rural, I can only reach it by car.

Therefore, I had no choice but to buy the insurance. She was refusing to release the car to me until I did.
Once I reached my destination, I looked at the email from EasyJet and found that I did indeed buy insurance when I booked the car rental. The woman at the Gold Cars desk had scammed me, as well as every English customer she dealt with while I was waiting my turn.
I would also like to point out that I was asked to sign for the car (once I had paid) and told that my agreement would be emailed to me. The email I received later stated that I had inspected the car, and my signature was my agreement of the damages, scratches etc.

to the vehicle when it was given to me. This is completely unacceptable, as I had not seen the car at all when I signed for it!

We were told in our agreement to pick up the car we had chosen at the Noleggiare desk in Rome airport. Until I had paid I had no idea which rental company I would be obtaining the car I had rented through easyJet car rental.

I had paid for the chosen car to EasyJet and chose premium car insurance which I understand was underwritten by AXA insurance. However, Noleggiare refused to accept this and demanded a new agreement and insurance. They would not accept the insurance I had arranged in England. I was not aware that EasyJet do not have a car rental firm, this is carried out by cartrawler.

So we were forced to pay twice for the car we had already booked. EasyJet car rental are refusing to refund the amount we were charged 748.

I had documents in my hand which said I should have a credit card on me that would accept a charge of around 600 as this might be asked for and that this would be returned to me if the car was returned undamaged, which it was. I have been offered the insurance premium back which I originally paid in England which was actually only £56.81 I want the 748 returned or at least the price I paid easyJet for the car hire which was £399.77.

I paid twice for the same car and was bullied into it at Rome airport otherwise we would have been stranded.

I am sending this case to the Financial Ombudsman.

Booking ref:K6WN578. I booked a hire car from you for the period of two weeks, from the 11th Sept to the 25th Sept.

From Cyprus to Birmingham. Our Flight was delayed an hour in Cyprus causing us to be late in picking up the hire car. Subsequently the office closed whe we arrived. We went back the next day, only to discover that to get another car, we had to pay again.

So lost our money we had paid a total of £545.70. I don't think we should have been charged for the first czr as it wasn't our fault we couldn't collect the car on time.

Therefore I think we should be refunded the money we lost. Please contact me as soon as possible On 357******** or email me on veronicasouthern@***.co.uk Thankyou

Ik heb een vraag over mijn reservering. Boekingsnummer PT12765**** is uiteindelijk niet geëffectueerd via Visa.

Omdat ik geen fysieke Visa-kaart bij me had in het buitenland, heb ik ter plaatse moeten afrekenen.

*** krijg ik nu mijn gereserveerde bedrag bij Visa terug?

In afwachting van uw antwoord.

Met vriendelijke groet,

Karen Bouman.

I have a question about my reservation. Booking number PT12765**** was not ultimately processed via Visa.

Because I did not have a physical Visa card with me abroad, I had to pay on the spot.

How do I now get my reserved Visa amount back?

Awaiting your reply.

Yours sincerely,

Karen Bouman.

Car Rental Ref No TR11561**** Hi,

I rented a car when I booked my flight and I paid everything requested. On the day of the flight, we waited a long time for the gate and boarding time, and then waited inside the flight.

My 8-year-old daughter and I were already tired from all the processes and wanted to arrive in Antalya, dreaming of getting the car and relaxing. After a long, noisy, and disturbed flight, we arrived in Antalya. We got our luggage but were terribly tired. I called the car rental office, they said to wait for a meeting.

Finally, someone came to collect us and took us to the office. After we arrived, I got a shock when they asked me to pay a deposit of a minimum of 650 EUR, but the whole amount was actually 1100 EUR. I couldn't understand it at first because nothing was mentioned when I rented the car. I said I did not see these details and EasyJet never mentioned that I have to pay this amount when I paid the rent amount.

They checked the whole agreement and this detail was written at the end of the page.

We were so tired and shocked about the deposit and finally, I couldn't get the car because I couldn't pay that deposit.

I would never rent a car if this amount was clearly mentioned when I rented it because I am a single mother and I don't have this type of money to pay.

This kind of detail should be strongly mentioned when renting a car before the payment is done.

A COMPANY like EasyJet should not put these important details at the end of the emails and should protect the customers.

It was a great disappointment!!!

I couldn't get the car, and I didn't use it; therefore, I strongly request a refund of £94.88

I am looking forward to hearing from you ASAP.

Regards,

Guldeniz Kocaman

Flying with easyJet is ok! The concept is a low budget company so after all and in the end of the day you are saving money and they are really trying their best to charge extra for something which they usually succeed no matter how good you try to avoid that.

But the point here is their rental car service or company.

It does not exist!

They do not own cars at least in this part of the world!

They contract other companies. This one in Agadir was wheego.

When a get outside the airport where should be someone waiting for me.

I did not find no one.

There was not a banner or anything else to identify the company in fact this so call guy waiting for me outside was not even in the airport parking lot. He was in a cofffee outside the airport and I only found that because someone offered me some help and call him on the phone and then asks for money after the help usual around there.

By this time I was already tiered specially for what would come next.

I rent a Dacia Sandero and this guy wanted to give me Kia picanto a much smaller car.

After some arguments I took a Dacia Logan an old car incredibly dirty and scratched witch is a good thing in Morocco and running out of diesel and I even had to pay extra for that. A normal day in Morocco.

The reason I choose EasyJet it was because I thought I would avoid all this Morocco drama with them.

It turns out to be the full drama package!

By the Way I already went to Morocco at least 10 times in my whole life so I know their way.

I thought I would solve the extra money issue with easyJet after because it looked obviously different car much worst car more money

Costumer service doesnt exist.

They dont care at all.

Send them videos, photos, bank transactions but nothing

Its really a car hire to avoid! A no go area.

Dear Klass Wagen Rent Car Management,

I am writing to express my extreme disappointment with the service I received on 08/04/2024 at your Lisbon airport location. My family and I arrived at the airport at 20:40 and waited outside for the shuttle bus, which arrived at 21:05, causing us to wait for an hour in the cold with tired and restless children.

Upon finally reaching the rental office, we were further dismayed by the lack of efficiency and professionalism.

We waited an additional 30 minutes for someone to assist us, only to be met by a young staff member who proceeded to aggressively push additional insurance coverage on us. Despite explaining that I had already purchased full coverage through EasyJet, he persisted in attempting to sell me another insurance package for 190 euros.

Not only was this behavior rude and disrespectful, but it left me feeling as though I was being taken advantage of. When I attempted to discuss the matter further, the staff member dismissed my concerns, stating that I was wasting his time.

This kind of customer service is unacceptable and reflects poorly on your company.

Due to this experience and the attempted upselling tactics, I have decided to cancel my reservation with Klass Wagen Rent Car. It is disheartening to see a company prioritize profits over customer satisfaction, especially during what should have been a straightforward rental process.

I had to incur additional expenses by using an Uber to reach our hotel.

I expect a full refund of any fees associated with my canceled reservation and hope that you will take this feedback seriously to improve the quality of service at your establishment.

Kind Regards

Adriatik Munishi

adriatik_munishi@***.com

tikimunishi@***.com