easyJet Car Rental

Hello,

According to the proposal of the EasyJet company, I rented a car at Porto airport and prepaid online the amount of 106.90 as a booking.

Once arrived, we asked to upgrade the car to a bigger one because we were three and needed more space.

For this, the rental car people at the place required two different credit cards to implement and divide the deposit into two amounts. They redid the contract but didn't take into account my prepayment done; I realized that point later.

I requested a refund of the prepayment, but despite the proofs (the two contracts), I received this laconic answer below:

'Dear Sir,

Thank you for your email regarding your rental in Portugal.

I hope this email finds you well.

I'm sorry to hear that you had been charged for a new booking as an upgrade. I'm sorry to inform you that we can't issue a refund after the pickup time has passed. Also, we offer our sincere apologies regarding the issue you faced. But you made the booking through us, so if you needed to change anything, you should contact us regarding this matter at the rental desk.

Kind regards,

Ahmed

Customer Support Representative

EasyJet Car Rental

I booked and paid for a 2-week car rental from EasyJet car hire at Malaga airport beginning on 19 February until 5 March. When we arrived at the airport, we struggled to find the Gold Car desk.

We eventually found it in the basement. Once we got to the desk after a long wait, I was told that there was a significant delay because the cars were not clean. One poor customer had waited 3 hours for his pre-booked car.
The lady went through all the paperwork with me then told me that I didn't have any car insurance. I tried to open the email confirmation from EasyJet Car Hire, which I thought mentioned that I had bought insurance.

However, as we were underground in the airport, I could not get any signal at all on my phone to open anything. The lady at the desk told me in broken English that she was certain I didn't have insurance. She would not let me take the car unless I bought insurance from her, which cost over 400 euros. As my holiday accommodation is very rural, I can only reach it by car.

Therefore, I had no choice but to buy the insurance. She was refusing to release the car to me until I did.
Once I reached my destination, I looked at the email from EasyJet and found that I did indeed buy insurance when I booked the car rental. The woman at the Gold Cars desk had scammed me, as well as every English customer she dealt with while I was waiting my turn.
I would also like to point out that I was asked to sign for the car (once I had paid) and told that my agreement would be emailed to me. The email I received later stated that I had inspected the car, and my signature was my agreement of the damages, scratches etc.

to the vehicle when it was given to me. This is completely unacceptable, as I had not seen the car at all when I signed for it!

We were told in our agreement to pick up the car we had chosen at the Noleggiare desk in Rome airport. Until I had paid I had no idea which rental company I would be obtaining the car I had rented through easyJet car rental.

I had paid for the chosen car to EasyJet and chose premium car insurance which I understand was underwritten by AXA insurance. However, Noleggiare refused to accept this and demanded a new agreement and insurance. They would not accept the insurance I had arranged in England. I was not aware that EasyJet do not have a car rental firm, this is carried out by cartrawler.

So we were forced to pay twice for the car we had already booked. EasyJet car rental are refusing to refund the amount we were charged 748.

I had documents in my hand which said I should have a credit card on me that would accept a charge of around 600 as this might be asked for and that this would be returned to me if the car was returned undamaged, which it was. I have been offered the insurance premium back which I originally paid in England which was actually only £56.81 I want the 748 returned or at least the price I paid easyJet for the car hire which was £399.77.

I paid twice for the same car and was bullied into it at Rome airport otherwise we would have been stranded.

I am sending this case to the Financial Ombudsman.

Booking ref:K6WN578. I booked a hire car from you for the period of two weeks, from the 11th Sept to the 25th Sept.

From Cyprus to Birmingham. Our Flight was delayed an hour in Cyprus causing us to be late in picking up the hire car. Subsequently the office closed whe we arrived. We went back the next day, only to discover that to get another car, we had to pay again.

So lost our money we had paid a total of £545.70. I don't think we should have been charged for the first czr as it wasn't our fault we couldn't collect the car on time.

Therefore I think we should be refunded the money we lost. Please contact me as soon as possible On 357******** or email me on veronicasouthern@***.co.uk Thankyou

Ik heb een vraag over mijn reservering. Boekingsnummer PT12765**** is uiteindelijk niet geëffectueerd via Visa.

Omdat ik geen fysieke Visa-kaart bij me had in het buitenland, heb ik ter plaatse moeten afrekenen.

*** krijg ik nu mijn gereserveerde bedrag bij Visa terug?

In afwachting van uw antwoord.

Met vriendelijke groet,

Karen Bouman.

I have a question about my reservation. Booking number PT12765**** was not ultimately processed via Visa.

Because I did not have a physical Visa card with me abroad, I had to pay on the spot.

How do I now get my reserved Visa amount back?

Awaiting your reply.

Yours sincerely,

Karen Bouman.

Car Rental Ref No TR11561**** Hi,

I rented a car when I booked my flight and I paid everything requested. On the day of the flight, we waited a long time for the gate and boarding time, and then waited inside the flight.

My 8-year-old daughter and I were already tired from all the processes and wanted to arrive in Antalya, dreaming of getting the car and relaxing. After a long, noisy, and disturbed flight, we arrived in Antalya. We got our luggage but were terribly tired. I called the car rental office, they said to wait for a meeting.

Finally, someone came to collect us and took us to the office. After we arrived, I got a shock when they asked me to pay a deposit of a minimum of 650 EUR, but the whole amount was actually 1100 EUR. I couldn't understand it at first because nothing was mentioned when I rented the car. I said I did not see these details and EasyJet never mentioned that I have to pay this amount when I paid the rent amount.

They checked the whole agreement and this detail was written at the end of the page.

We were so tired and shocked about the deposit and finally, I couldn't get the car because I couldn't pay that deposit.

I would never rent a car if this amount was clearly mentioned when I rented it because I am a single mother and I don't have this type of money to pay.

This kind of detail should be strongly mentioned when renting a car before the payment is done.

A COMPANY like EasyJet should not put these important details at the end of the emails and should protect the customers.

It was a great disappointment!!!

I couldn't get the car, and I didn't use it; therefore, I strongly request a refund of £94.88

I am looking forward to hearing from you ASAP.

Regards,

Guldeniz Kocaman