
easyJet Car Rental
easyJet Car Rental Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
easyJet Car Rental has 1.7 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: 0 avantage, Can be done online, Good reliable cars and good service in sofia airport.
Cons: App has bugs, Deceitful, Easy jet website unreliable.Recent recommendations regarding this business are as follows: "Do not book easy car hire unless you put your own times in ( later collection as they only give you an hour and they are always late ! )", "Never book car through other company (air or any other intermediate) than rental car themselves (even the cheaper ones), here as e.g. Easy Jet. First of all, to avoid huge deposit, due to the insurance that is not the one of the rental car company (even if full insurance is selected). This could be a problem if a problem happens. you could adavnced big amounts before difficulties to get the refund. So, go to rental companies directly and negociate, you will get real advantages.", "Check your booking link if booking via easyJet", "Be very, very careful of the car hire companies affiliated with EasyJet car hire. They force car insurance onto the customer claiming that they won’t release the car to you unless you purchase it. They also ask you to sign the "agreement" before seeing the car which turns out is a damage waiver.", "Do not book easyjet car rental".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
easyJet Car Rental has 1.7 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: 0 avantage, Can be done online, Good reliable cars and good service in sofia airport.
Cons: App has bugs, Deceitful, Easy jet website unreliable.Recent recommendations regarding this business are as follows: "Do not book easy car hire unless you put your own times in ( later collection as they only give you an hour and they are always late ! )", "Never book car through other company (air or any other intermediate) than rental car themselves (even the cheaper ones), here as e.g. Easy Jet. First of all, to avoid huge deposit, due to the insurance that is not the one of the rental car company (even if full insurance is selected). This could be a problem if a problem happens. you could adavnced big amounts before difficulties to get the refund. So, go to rental companies directly and negociate, you will get real advantages.", "Check your booking link if booking via easyJet", "Be very, very careful of the car hire companies affiliated with EasyJet car hire. They force car insurance onto the customer claiming that they won’t release the car to you unless you purchase it. They also ask you to sign the "agreement" before seeing the car which turns out is a damage waiver.", "Do not book easyjet car rental".
Most users ask easyJet Car Rental for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews


My car hire was cancelled because my flight was delayed
I booked easy car hire on my easyJet app after booking my easyJet flight. They automatically put in my flight details and the whole process seemed quite easy and good value.
The flight sat on the runway for 45 minutes which made me 15 minutes late collecting the car where I was told my booking was closed and therefore no booking !
I had to re book another car and pay double the price ! I had even took out their insurance which was a waste of time!
So frustrating! Never again easy car!!!
User's recommendation: Do not book easy car hire unless you put your own times in ( later collection as they only give you an hour and they are always late ! )
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Rental car at Porto with Easy Jet Car Rental
Hello,
According to the proposal of the EasyJet company, I rented a car at Porto airport and prepaid online the amount of 106.90 as a booking.
Once arrived, we asked to upgrade the car to a bigger one because we were three and needed more space.
For this, the rental car people at the place required two different credit cards to implement and divide the deposit into two amounts. They redid the contract but didn't take into account my prepayment done; I realized that point later.
I requested a refund of the prepayment, but despite the proofs (the two contracts), I received this laconic answer below:
'Dear Sir,
Thank you for your email regarding your rental in Portugal.
I hope this email finds you well.
I'm sorry to hear that you had been charged for a new booking as an upgrade. I'm sorry to inform you that we can't issue a refund after the pickup time has passed. Also, we offer our sincere apologies regarding the issue you faced. But you made the booking through us, so if you needed to change anything, you should contact us regarding this matter at the rental desk.
Kind regards,
Ahmed
Customer Support Representative
EasyJet Car Rental
- Get a margin and have none responsability
Preferred solution: Price reduction
User's recommendation: Never book car through other company (air or any other intermediate) than rental car themselves (even the cheaper ones), here as e.g. Easy Jet. First of all, to avoid huge deposit, due to the insurance that is not the one of the rental car company (even if full insurance is selected). This could be a problem if a problem happens. you could adavnced big amounts before difficulties to get the refund. So, go to rental companies directly and negociate, you will get real advantages.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Customers be cautious using gold car rental via easyJet car hire
EasyJet car rental haven’t even read my complaint, let alone responded to it. Completely ignored.
We eventually found it in the basement. Once we got to the desk after a long wait, I was told that there was a significant delay because the cars were not clean. One poor customer had waited 3 hours for his pre-booked car.
The lady went through all the paperwork with me then told me that I didn't have any car insurance. I tried to open the email confirmation from EasyJet Car Hire, which I thought mentioned that I had bought insurance.
However, as we were underground in the airport, I could not get any signal at all on my phone to open anything. The lady at the desk told me in broken English that she was certain I didn't have insurance. She would not let me take the car unless I bought insurance from her, which cost over 400 euros. As my holiday accommodation is very rural, I can only reach it by car.
Therefore, I had no choice but to buy the insurance. She was refusing to release the car to me until I did.
Once I reached my destination, I looked at the email from EasyJet and found that I did indeed buy insurance when I booked the car rental. The woman at the Gold Cars desk had scammed me, as well as every English customer she dealt with while I was waiting my turn.
I would also like to point out that I was asked to sign for the car (once I had paid) and told that my agreement would be emailed to me. The email I received later stated that I had inspected the car, and my signature was my agreement of the damages, scratches etc.
to the vehicle when it was given to me. This is completely unacceptable, as I had not seen the car at all when I signed for it!
- Seems easy and reasonably priced
- Scammed for insurance payment on collecting car
Preferred solution: Full refund
User's recommendation: Be very, very careful of the car hire companies affiliated with EasyJet car hire. They force car insurance onto the customer claiming that they won’t release the car to you unless you purchase it. They also ask you to sign the “agreement” before seeing the car which turns out is a damage waiver.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRéclamation
J'ai fait la pré-vérification de la location de la voiture en indiquant le nom et les coordonnées du conducteur principal, mais les informations n'ont pas été transmises au loueur. J'ai donc dû payer une énorme assurance pour récupérer le véhicule. Je souhaite être dédommagée.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have a question according a amout of money dat is booket from mine creditcard.
I rented a car on the 28th of march, we paid everything within the ticket. The also booked a nother paiment from mine credicart. I want to know why.
Change of name
My first call was horrific and the guy I spoke to was not at all helpful. I rang back out of desperation and spoke to the amazing Ahmed who was a super hero !!! He saved us from being stranded at Turin airport and we will be forever grateful .what a difference in 2 phone calls , thank you so much AHMED and your kind patient calm ways .
User's recommendation: Check your booking link if booking via easyJet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Notice to take Easyjet Car Rental to Small Claims Court .
We had an exceptional circumstance at Geneva Airport and our car hire was rejected . The Europcar rep was totally unhelpful and obnoxious .
I have had communication with numerous car trawler reps none English . Please can you provide me EasyJet Ireland Address so I can take you to the small claims court with maximum publicity .
User's recommendation: Do not book easyjet car rental
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund due but cannot make contact with a person
I booked a flight and car rental through EasyJet under my name. I named my husband as the driver on the EasyJet form, but this information was not passed on to Cartrawler, the agency that handles such matters, nor to Hertz who subsequently charged us an extra 90 for him to drive. EasyJet is responsible but refuses to address the issue.
- Seems essy
- Impossible to sort problems
Preferred solution: Partvrefund
User's recommendation: Don’t book car hire through EasyJet!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need a refund after they messed up on car rental, failed to be solved
Named husband as main driver on Easyjet booking for car hire, they failed to pass that on to Hertz who then charged an extra 90 for him to drive, blamed Cartrawler, their car department, who said EasyJet hadnt passed on the information
User's recommendation: Don’t book car hire through EasyJet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon refund of extra payment
We were told in our agreement to pick up the car we had chosen at the Noleggiare desk in Rome airport. Until I had paid I had no idea which rental company I would be obtaining the car I had rented through easyJet car rental.
I had paid for the chosen car to EasyJet and chose premium car insurance which I understand was underwritten by AXA insurance. However, Noleggiare refused to accept this and demanded a new agreement and insurance. They would not accept the insurance I had arranged in England. I was not aware that EasyJet do not have a car rental firm, this is carried out by cartrawler.
So we were forced to pay twice for the car we had already booked. EasyJet car rental are refusing to refund the amount we were charged 748.
I had documents in my hand which said I should have a credit card on me that would accept a charge of around 600 as this might be asked for and that this would be returned to me if the car was returned undamaged, which it was. I have been offered the insurance premium back which I originally paid in England which was actually only £56.81 I want the 748 returned or at least the price I paid easyJet for the car hire which was £399.77.
I paid twice for the same car and was bullied into it at Rome airport otherwise we would have been stranded.
I am sending this case to the Financial Ombudsman.
User's recommendation: DONT RENT A CAR FROM EASYJET
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unfairly charged
Company fixed the issue and I have been provided with apology. I have been offer a partial refund after careful consideration and communication via emails with EasyJet Car Rental Team.
Hello,
I have an open case regarding an existing issue. The case number is 0255****.
I paid for the car insurance twice in the UK and Bulgaria when I picked up the car.
Please note that we are regular EasyJet and Eurocar rental customers.
I look forward to hearing from you.
Kind regards,
Vania Inglis
- Good reliable cars and good service in sofia airport
- Easy jet website unreliable
Preferred solution: Price reduction
User's recommendation: Please reconsider the information from the Customer services Car rental Easy jet. They could mislead you with a wrong information. I have been told that I don't need a credit card for my booking and appeared that this is not true. When I picked the car in the other rent I had to pay again for the car insurance.I would look for another provider for the future but not Easy jet Car rental. I have tried to elevate this issue with the customer services, but they decided to close my case and left it unresolved. It is very disappointing nting.
Car hire deposit
On 25 June 2024 we traveled to Olbia in Sardinia for our holiday, initially we had booked a Citroen C1 for our stay on the island. We asked if the car had a satellite navigational system, but was informed it did not , so we upgraded our vehicle to a Volkswagen T-Cross and had to pay a deposit of 100 euros to protect ourselves/policy for damage to the vehicle.
On returning the vehicle on 04 July i was informed by the car hire company, Goldcar to reclaim our deposit directly from easyJet.
Booking reference K6SN525 with the Goldcar booking reference GT270HM. Please advise..
Cancelled hire car
Booking ref:K6WN578. I booked a hire car from you for the period of two weeks, from the 11th Sept to the 25th Sept.
From Cyprus to Birmingham. Our Flight was delayed an hour in Cyprus causing us to be late in picking up the hire car. Subsequently the office closed whe we arrived. We went back the next day, only to discover that to get another car, we had to pay again.
So lost our money we had paid a total of £545.70. I don't think we should have been charged for the first czr as it wasn't our fault we couldn't collect the car on time.
Therefore I think we should be refunded the money we lost. Please contact me as soon as possible On 357******** or email me on veronicasouthern@***.co.uk Thankyou
User's recommendation: Easyjet have done me over with a car rental I could not collect. Through no fault of our own. The plane was delayed 1 hour before takeoff. Therefore by the time we got to our destination the office was closed. Went back the following morning only to be told our car was gone and we had to hire another car and pay again. I will certainly not be traveling with easyjet again, after going with them for years. Needless to say I am disgusted with their treatment of us.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ref:19269****
Ik heb een vraag over mijn reservering. Boekingsnummer PT12765**** is uiteindelijk niet geëffectueerd via Visa.
Omdat ik geen fysieke Visa-kaart bij me had in het buitenland, heb ik ter plaatse moeten afrekenen.
*** krijg ik nu mijn gereserveerde bedrag bij Visa terug?
In afwachting van uw antwoord.
Met vriendelijke groet,
Karen Bouman.
I have a question about my reservation. Booking number PT12765**** was not ultimately processed via Visa.
Because I did not have a physical Visa card with me abroad, I had to pay on the spot.
How do I now get my reserved Visa amount back?
Awaiting your reply.
Yours sincerely,
Karen Bouman.
- Very kind and helpfull so far
- Weird no pay with a visa card by wallet
Preferred solution: Full refund
User's recommendation: I hope they will me cater to

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Toujours pas de remboursement
J'ai réservé une voiture citadine pour l'aéroport de Rabat le 04/04/2024. À mon arrivée, on m'a proposé une pause voiture 7 places et on m'a demandé de payer 20 euros de plus par jour.
J'ai refusé et je n'ai pas pris la voiture. J'ai fait une demande de remboursement au service client, mais je n'ai toujours rien reçu et je n'ai pas eu de nouvelles de leur part.
- 0 avantage
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I rented a car but I could not get it because of high deposit
Car Rental Ref No TR11561**** Hi,
I rented a car when I booked my flight and I paid everything requested. On the day of the flight, we waited a long time for the gate and boarding time, and then waited inside the flight.
My 8-year-old daughter and I were already tired from all the processes and wanted to arrive in Antalya, dreaming of getting the car and relaxing. After a long, noisy, and disturbed flight, we arrived in Antalya. We got our luggage but were terribly tired. I called the car rental office, they said to wait for a meeting.
Finally, someone came to collect us and took us to the office. After we arrived, I got a shock when they asked me to pay a deposit of a minimum of 650 EUR, but the whole amount was actually 1100 EUR. I couldn't understand it at first because nothing was mentioned when I rented the car. I said I did not see these details and EasyJet never mentioned that I have to pay this amount when I paid the rent amount.
They checked the whole agreement and this detail was written at the end of the page.
We were so tired and shocked about the deposit and finally, I couldn't get the car because I couldn't pay that deposit.
I would never rent a car if this amount was clearly mentioned when I rented it because I am a single mother and I don't have this type of money to pay.
This kind of detail should be strongly mentioned when renting a car before the payment is done.
A COMPANY like EasyJet should not put these important details at the end of the emails and should protect the customers.
It was a great disappointment!!!
I couldn't get the car, and I didn't use it; therefore, I strongly request a refund of £94.88
I am looking forward to hearing from you ASAP.
Regards,
Guldeniz Kocaman
- No advantages
- High amount deposit
Preferred solution: Full refund
User's recommendation: Never Rent a Car this way
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