easyJet Car Rental
Reviews and Complaints

Saltzburg Austria we are given a phone number and on calling it we get an instruction to meet in a multi story car park on the third floor to meet a man who was unprofessional and insignificant and on introducing himself got annoyed that we asked him for id.. Apparently it's illegal to do this in Austria.

Dodgy situation a bit like buying a car in strange circumstances , the car we are given is Bulgarian and we are then told we cannot leave Austria because charges will incure. We then have to arrange for 1400 euros to be paid to an account using a credit card. The whole arrangement stank to be honest and we didn't get the car we were promised. It went well as it happened and wasn't any further issues but you seriously need to clean the act up.

It simply isn't professional and looks bad on you easyJet. At least get an office desk and not do this outside or in a dodgy car park.

I booked a car for 8 days via easyjet rental cars. The car company refused to rent me the car as my 1st name on my credit card was abbreviated and the terms and conditions of easyjet don't accept such cards.

My credit card provider (a Swiss bank) said the card is absolutely fine and I can use it for the deposit. Nevertheless I have travelled with that card for the last 15 years and never had any problems. I stayed in the middle of night in a foreign country without a car.

I lost all the money I paid incl insurance as easyjet did accept the cancellation. The car rental company threw me out of their office and refused to use their free shuttle to go back to the airport in order to search for another car.

I went to the Drivalia desk at Gatwick airport at the allotted time at 21:30 on Christmas Eve to pick up my easyJet car rental.

I was refused the rental due to my digital card being out of date. I carried my paper copy which states that my driving licence is valid until 2029.

I hold a full, clean British driving licence.

My National Insurance number plus Driving licence number on the DVLA site could have verified my eligability to drive in a matter of seconds.

I was at all times treated by the Drivalia employee with lethargy and disinterest.

Having no means of onward travel to North Yorkshire, I had to book an hotel room where I spent the remainder of Christmas Eve and Christmas Day.

Easyjet have instructed me that this is classed as a 'No Show', which indeed it was not, and are retaining the full amount of the rental price, which is in excess of £385.00.

I could understand this if I had undeclared endorsements on my licence, or anadaquate funds for the guarantee.

This is yet another example of so many companies, post covid, taking advantage of the customer wherever possible.

I feel there is no place in society since covid for integrity or customer care.

I would have expected a booking charge charge! However easyJet and Drivalia are now sharing out the monies of a car rental that wasn't rented!

I hope that people take heed and you take the losses that my bad experience merits.

You have lost me as a customer and, I hope, some people who read this review, along with people I know and network with at work.Do